Addressing Fears Can Enhance The Patient Experience

Addressing Fears Can Enhance The Patient Experience

10/05/2011

I read an article this week that drove home an important but easily overlooked point: Hospitals are scary places, especially for patients who are sick[...]

I read an article this week that drove home an important but easily overlooked point: Hospitals are scary places, especially for patients who are sick or injured. You and I are most likely desensitized to the fear hospitals can evoke because we live and breathe the work of healthcare day in and day out. You can read [...]

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Wed, 05 Oct 2011 20:26:29 +0000

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Practicing Tolerance Does Not Justify Indifference

Practicing Tolerance Does Not Justify Indifference

03/14/2011

I want to address what I perceive as a huge misunderstanding. People seem to be confused about our efforts to improve patient and family satisfaction.[...]

I want to address what I perceive as a huge misunderstanding. People seem to be confused about our efforts to improve patient and family satisfaction. I often hear people identify the desire to improve patient satisfaction as a reason to tolerate patient/visitor behavior that under other circumstances would be considered a violation of a moral [...]

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Mon, 14 Mar 2011 18:23:31 +0000

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